FAQ
1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal and other popular online payment services.
2. How long does delivery take?
- Processing time: 1-2 business days
- Standard UK delivery time: 5-9 business days
- Total delivery time: 6-10 business days
3. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs vary depending on the destination.
4. Can I track my order?
Absolutely! Once your order has been dispatched, you will receive an email with a tracking number that you can use to monitor the delivery status.
5. What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure you include the receipt or proof of purchase when returning items.
6. How do I return an item?
To return an item, please contact our customer service team to initiate the return process. We will provide you with a return label and instructions on how to send the item back to us. View link below.
7. What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund as soon as possible.
8. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can usually make adjustments if the order has not yet been dispatched.
9. Do you offer gift wrapping or packaging?
Yes, we offer a premium gift-wrapping service at checkout. You can also include a personalized message with your order.
10. How do I contact customer service?
You can contact our customer service team via the contact form on our website, or by phone or email. We aim to respond to all inquiries within 24 hours during business hours (Monday to Friday, 9:00 AM - 5:00 PM).
Email : info@monacogents.com
Phone Number : +31627389599
Our Business Information
Business Name: Monacogents
Contact Page : https://www.monacogents.com/pages/contact
Business Address: J.J van Deinselaan 191, Enschede, Overijssel, 7541BH, Netherlands
Trade Number: 76174743
VAT Number: NL003054594B79
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM. We strive to respond to and resolve any questions or issues within 24 hours.